Patient survey

We’re listening to you and improving patient care

We recently carried out a patient survey called the Practice Accreditation and Improvement Survey. We asked for your honest opinions on the service we provide.

We’re pleased to announce that 98% of all patient ratings about our practice were good, very good or excellent. Thank you!

We listened to your concerns and have taken the following actions to make improvements to patient care where you feel it would be most useful.

Waiting times in the surgery

Our doctors and staff endeavour to start on time and work as efficiently as possible. At times emergencies can arise, which cause the doctors to run late or sometimes people just require extra time.

We now keep at least one appointment free per session for catching-up time.

We ask patients when making an appointment if they have several matters to discuss, and if so, a double appointment will be made.

Please ensure that you have made an appointment for each family member to be seen.

If you’ve been sitting in our waiting room for more than 20 minutes, please ask the receptionist to check that you have not been overlooked.

This information has been included on the TV in our waiting area, our patient newsletter and our website.

Telephone access to a nurse or doctor

You may contact the clinic at any time. If you call during a doctor’s consulting session, our reception team will usually take a message and have the doctor return your call.

If it’s an emergency, we’ll put your call through to a doctor or nurse for advice.

Patient flow around the reception desk

We are considering ways to make this a smoother process and avoid unnecessary waiting, particularly once you have seen the doctor.

Using the check-in kiosk can avoid the queue on your arrival. Ask us if you don’t know how to use it.

Thank you

Thanks for your valuable feedback. We look forward to continuing to look after your health needs.