There are some changes to the current telehealth (over the phone) consultation arrangements.

1. We’re reverting to face-to-face consultations

From Monday 21 December, we’re reverting to face-to-face consultations. This means you’ll need to come in to the clinic for your appointments. This includes all healthcare practitioners – doctors and allied health staff.

However, you can still request a telehealth consultation by calling us.

2. If you have a respiratory illness

If you have any respiratory illness, you must call us to make a booking. Please do not book online.

3. Telehealth eligibility changes by the government

We can only offer a telehealth consultation, with a Medicare rebate per our fee schedule, if you’ve had a face-to-face consult at our clinic within the last year.

This rule does not apply to:

• Infants under 12 months old
• Homeless people
• People who:
  • live in a COVID-19 impacted area
  • currently have COVID-19 or are in quarantine, or
  • are self-isolating as a contact of someone who may have COVID-19.

If you don’t fit the criteria, private non-refundable fees will apply. This means there is no Medicare rebate.

Please call us on 9304 0500 if you have any questions.