All Posts in Category: Uncategorized

Patient survey

We’re listening to you and improving patient care

We recently carried out a patient survey called the Practice Accreditation and Improvement Survey. We asked for your honest opinions on the service we provide.

We’re pleased to announce that 98% of all patient ratings about our practice were good, very good or excellent. Thank you!

We listened to your concerns and have taken the following actions to make improvements to patient care where you feel it would be most useful.

Waiting times in the surgery

Our doctors and staff endeavour to start on time and work as efficiently as possible. At times emergencies can arise, which cause the doctors to run late or sometimes people just require extra time.

We now keep at least one appointment free per session for catching-up time.

We ask patients when making an appointment if they have several matters to discuss, and if so, a double appointment will be made.

Please ensure that you have made an appointment for each family member to be seen.

If you’ve been sitting in our waiting room for more than 20 minutes, please ask the receptionist to check that you have not been overlooked.

This information has been included on the TV in our waiting area, our patient newsletter and our website.

Telephone access to a nurse or doctor

You may contact the clinic at any time. If you call during a doctor’s consulting session, our reception team will usually take a message and have the doctor return your call.

If it’s an emergency, we’ll put your call through to a doctor or nurse for advice.

Patient flow around the reception desk

We are considering ways to make this a smoother process and avoid unnecessary waiting, particularly once you have seen the doctor.

Using the check-in kiosk can avoid the queue on your arrival. Ask us if you don’t know how to use it.

Thank you

Thanks for your valuable feedback. We look forward to continuing to look after your health needs.

Read More
Holiday operating hours

Have a happy and healthy break!

The team at PVH Medical wishes you a happy and safe Easter holiday.

Easter is a special time to get together with loved ones, enjoy the long weekend and eat some chocolate (in moderation!). Our team will also be taking some time off, and our practice will be closed on the public holidays – Good Friday and Easter Monday, as well as ANZAC Day.

Here are our operating hours over the next two weeks:

  • Good Friday, 19 April – closed
  • Easter Saturday, 20 April – open normal hours, 8am-5pm
  • Easter Sunday, 21 April – closed
  • Easter Monday, 22 April – closed
  • Easter Tuesday, 23 April – open normal hours, 8am-9pm
  • ANZAC Day, Thursday, 25 April – closed.

Thanks for letting us look after your health needs. Have a wonderful Easter and stay healthy!

Read More

Our fees are changing from 1 February

To maintain our high quality of care, our fees are changing.

The changes are effective 1 February 2019.

Fees for general consultations

Level Consult length Private fee Medicare rebate Out-of-pocket cost (gap)
B – Standard 5-20 mins $85 $37.60 $47.40
C – Long 20-40 mins $130 $72.80 $57.20
D – Prolonged 40+ mins $180 $107.15 $72.85

 

The gap for Health Care Card (HCC) holders and pensioners is $15 for all consultations.

Fees on weekdays after 8pm, Saturday after 1pm, Sunday and public holidays

An additional $15 fee applies for privately billed patients.

HCC holders and pensioners are to pay the full consult fee and will have an out-of-pocket cost of $20.

Review appointments

Review appointments are charged at a discount rate for all patients.

A review appointment is a simple follow-up to check on the progress of a previous problem. It’s generally carried out within 2 weeks of the original appointment.

Further information on our fees can be found here.

Read More

Privacy Policy update

At PVH Medical we take your privacy very seriously.

We have recently reviewed and updated our Patient Privacy Policy, which provides information about how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. In particular, the update addresses matters concerning privacy and our website, social media, direct marketing and online bookings. 

You are able to opt out of some or all of our direct marketing initiatives at any time. 

The full Patient Privacy Policy can be viewed here and there is a brochure available at Reception which summarises the policy.

Read More
PVH Medical Christmas operating hours

Christmas operating hours 2019

Season’s greetings!

Here are our operating hours over the festive season:

  • Tuesday 24 December – 8am-1pm
  • Wednesday 25 December – Closed
  • Thursday 26 December – Closed
  • Tuesday 31 December – 8am-1pm
  • Wednesday 1 January – Closed.

In the case of an emergency, please call 000.

On all other days we’re open per our usual operating hours – that’s Monday to Friday 8am-9pm, Saturday 8am-5pm and Sunday 9.30am-1.30pm.

We wish all our patients and their families a very merry Christmas and a happy and healthy new year. Thank you for your ongoing support and letting us take care of your health needs.

We look forward to seeing you in 2020!

Read More
PVH Medical is closed on Anzac Day

We’re closed on Anzac Day

We will be closed this Wednesday for Anzac Day.

We will re-open on Thursday.

A reminder that our usual operating hours are:

  • Monday – Friday: 8 am – 9 pm
  • Saturday: 8 am – 5 pm
  • Closed Sunday and public holidays.

We pay tribute to and remember all those who have served.

Read More
The doctors at PVH Medical wish you a happy Christmas.

Season’s greetings

This festive season we’re closed on the following public holidays:

  • Monday 25 December – Christmas Day
  • Tuesday 26 December – Boxing Day
  • Monday 1 January – New Year’s Day

In the case of an emergency, please call 000.

On all other days we’re open per our usual operating hours – that’s Monday to Thursday 8am-9pm, Friday 8am-6pm and Saturday 8am-5pm.

We would like to wish all our patients and their families a very merry Christmas and a happy new year. Thank you for your ongoing support and letting us take care of your health needs. We look forward to seeing you again in 2018!

Read More

Man Up! Get A Men’s Health Check

For the month of November, PVH Medical is offering a 30 min Men’s Health Check for $45+gst.

It is a great opportunity to check things like your blood pressure & cholesterol and have a chat to a health professional about your overall health. You will receive a health check results card to take home.

Read More

Online booking system

All consultations are currently being carried out over the phone, known as telehealth. Your doctor will assess if your healthcare needs can be managed at home or if you need to come in. You can book online or call us. Please do not come to the clinic without booking first.

We’ve made this temporary change to ensure patients with serious health conditions, including those who may have contracted coronavirus, are prioritised. It also helps contain the spread of coronavirus and protects other patients and staff.

In addition, we’ve set up dedicated Respiratory Clinics to take care of patients with respiratory-like symptoms like colds and chest infections. We’ve also set up Flu Clinics for flu vaccinations.

While we manage our call volumes at this busy time, we appreciate your patience and understanding.

 

Read More