Patient Information

New patients

PVH Medical is pleased to welcome new patients to our practice. In order to visit our practice as a new patient, please download and complete the new patient form.

PVH Child and Family Health

Patient Information

Appointments

Our practice operates by appointment only. We encourage you to see your regular GP in order to allow for continuity of care. If your regular GP is not available, we will provide an alternative doctor to ensure there is no delay in your care.

Please be aware that our GPs aim to see patients on time, however, medical emergencies and acute injuries may require immediate attention and cause delays.

If you have a complicated problem that may take more time with your GP, please let our reception team know when making your appointment so a longer appointment can be secured.

To book an appointment place call 03 9304 0500 or book online.

Home visit after hours care

Locum Service (Bulk Billed): Our home visit afterhours service is provided for our patients by our locum service MMDS from 11pm – 8am Mon to Fri and outside of our operating hours Sat, Sun & Public Holidays . Please call 03 9429 5677.

Our GPs ($350.00 charge applies) PVH Medical Patients ONLY: We offer a home visit afterhours service Monday – Thurs: 8pm – 11pm & Fri: 6pm – 11pm. $350.00 charge applies on the day – Please call 0421 375 384.

In the event of an emergency, please call an ambulance on 000.

There are two local hospitals able to provide emergency care 24 hours per day, 7 days per week.

Royal Melbourne Hospital
300 Grattan St, Parkville Vic 3050
03 9342 7000
Get directions

John Fawkner Private Hospital
275 Moreland Road, Coburg  VIC  3058
03 9385 2500
Get directions

Telephoning your doctor

You may contact your GP directly by telephone via our practice. In some circumstances, our reception team will take a message and have the GP return your call, or if it is an emergency, we will put your call through. Regarding results, we encourage patients to make an appointment with their GP for results.

Prescription and referral requests

It is the policy of PVH Medical that prescriptions and referrals require a consultation.

From time-to-time, your GP may, at their discretion, issue a prescription or referral via telephone. Fees may apply.

Reminder system

Our practice is committed to preventive care. You may receive reminder notices via mail, email and/or sms from time-to-time offering you preventive health services appropriate to your circumstances. If you do not wish to receive these reminders, let us know at reception or call 03 9304 0500.

Your personal information

Please advise the Practice if any of your personal details have changed – eg phone number, address, email etc.

Your medical record is a confidential document. PVH Medical has strict security policies and procedures in place to maintain the security of personal health information. This information is only available to authorised members of staff. You may request your health record via reception. PVH Medical Privacy Policy

Home visits

Home visits may be available for regular patients who live locally and are too ill to attend our practice. These visits are generally performed during lunchtime or after the clinic has closed in the evening. Please contact reception on 03 9304 0500 if you require this service. If you wish to review our policy on Home, Hospital & Nursing Home Visits please contact the Practice.